Hiring a Campervan
How do I contact the support team?
To speak to one of the Quirky Campers team, please use the livechat feature in this help widget. Our team members are available 9am-5pm, Mon-Fri. If you message us outside of these times, you can raise a ticket, and we'll get back to you as soon as ...
How does insurance work?
Insurance is included in your booking and covers the campervan for the duration of your hire, provided all required driver documentation is submitted and approved before the trip begins. Who arranges the insurance? The campervan owner arranges ...
Do you have campervans available this weekend?
Looking for a campervan to hire this weekend? Availability depends on your chosen location and dates. To check what’s available this weekend, simply head to the Hire page and enter your pick-up location and dates. You’ll then see all campervans ...
What happens if I return the campervan late?
The campervan must be returned at the agreed time confirmed in your booking. If you return the vehicle late without prior agreement, this may result in additional charges. Late returns can impact the owner’s schedule, including cleaning arrangements ...
Is there a minimum age to hire a campervan?
Yes - there is usually a minimum age requirement to hire a campervan. Drivers must be at least 21 years old, although this can vary depending on the specific campervan and its insurance provider. Insurers may also have: A higher minimum age (for ...
Can I smoke in the van?
No - smoking is not permitted inside the campervan. All campervans listed on the platform are strictly non-smoking. This includes cigarettes, cigars, pipes, e-cigarettes and vaping. Smoking inside the vehicle can cause lasting odours and damage to ...
I’m not happy - what should I do?
If you’re unhappy with any aspect of your booking or trip, we’re here to help. If your trip is currently underway you must contact the campervan owner as soon as possible and explain the issue. Owners must be given the opportunity to resolve problems ...
Who is responsible for my booking?
When you book a campervan, you are entering into a rental agreement directly with the campervan owner. We act as an agent on behalf of the owner. This means: The owner is responsible for the condition, cleanliness and roadworthiness of the campervan. ...
What counts as wear and tear and what is considered damage?
What counts as wear and tear? Wear and tear refers to the natural and expected deterioration that happens when a campervan is used responsibly during a trip. Examples of fair wear and tear may include: Minor tyre wear from normal driving Light dust ...
I have a non-UK driving licence - what do I need to provide?
Do I need a DVLA check code if I don’t have a UK licence? If you hold a UK driving licence, you’ll be required to provide a DVLA check code so we can verify your driving record with the Driver and Vehicle Licensing Agency (DVLA). If you hold a non-UK ...
A warning light has appeared on the dashboard - what should I do?
If a warning light appears on the dashboard during your trip, it’s important to: Safely pull over when possible Check the vehicle handbook if available Contact the owner immediately and inform them which warning light has appeared Follow the owner’s ...
What if I feel the van isn’t roadworthy?
Your safety is the priority. If you feel the campervan is not roadworthy or unsafe to drive, please stop using the vehicle as soon as it is safe to do so. You should then: Contact the owner immediately and explain your concerns Use the breakdown ...
The van has broken down - what do I do?
If the campervan breaks down while you’re on your trip, please follow the steps below so we can help get things resolved as quickly as possible. 1. Make sure you are safe Pull over safely, switch on your hazard lights and follow standard roadside ...
What do I do if there’s a problem during my trip?
If something in the campervan stops working during your trip, please contact the owner straight away. Owners must be given the opportunity to resolve any issues while you’re on hire. In many cases, they may be able to talk you through a quick fix or ...
What happens if the owner cancels?
If an owner needs to cancel your booking, we will contact you as soon as possible to explain the situation and discuss your next steps. You will have the following options: Transfer your booking to an alternative campervan for the same dates (subject ...
Can I extend my booking?
In many cases, yes - but this depends on availability. If you’d like to extend your trip, you’ll need to contact us as soon as possible so we can check whether the campervan is available for the additional dates. Extensions can only be confirmed if: ...
Why has my payment failed?
A payment can fail for a few common reasons: Insufficient funds available Incorrect or expired card details Your bank declining the transaction If your balance payment is due and the automatic charge fails, we recommend contacting your bank first to ...
How do I pay the remaining balance?
If you paid a deposit at the time of booking, your remaining balance is automatically scheduled to be taken 30 days before your hire start date. The payment will be processed using the same payment method you used when making your booking. You don’t ...
Are there any hidden or extra fees?
No - we aim to be fully transparent about costs. The total price you see at checkout includes the campervan hire fee, insurance & breakdown cover. Any charges will be shown before you confirm your booking. As outlined in our Booking Conditions there ...
Is the booking deposit refundable?
The booking deposit is non-refundable if you choose to cancel your booking. When you confirm a booking, the dates are reserved and the campervan is removed from availability. If you cancel more than 30 days before your hire start date, you will not ...
When do I pay the remaining balance?
The timing of your remaining balance depends on when you make your booking. If you book more than 30 days before your hire start date, you’ll pay a deposit at the time of booking. The remaining balance will then be due 30 days before your hire ...
How far in advance should I book?
We recommend booking as early as possible, particularly if you’re planning to travel during peak periods such as school holidays, bank holidays or the summer months. Campervan availability can fill up quickly, especially for popular locations and ...
Can I book instantly or does the owner need to approve?
Can I book instantly or does the owner need to approve? There are two booking options: Instant Book or Request to Book. If a campervan has Instant Book enabled, you can reserve it immediately without waiting for owner approval. Once you complete your ...
Why can’t I see any availability?
If you’re not seeing any available campervans, it’s usually for one of the following reasons: 1. Your selected dates are fully booked Many of our campervans are very popular, particularly during school holidays and summer months, and may already be ...
I'd like to speak to a person - an agent, human or team member
To speak to one of the Quirky Campers team, please use the livechat feature in this help widget. Our team members are available 9am-5pm, Mon-Fri. If you message us outside of these times, you can raise a ticket, and we'll get back to you as soon as ...
Can I amend my booking dates?
You can request to amend your booking dates, provided your request is made at least 30 days before your trip begins. All date changes are: Subject to availability of the campervan At the discretion of both the owner and Quirky Campers If the new ...
How do I check availability?
We have unique, privately owned campervans located throughout the UK - including England, Scotland, Wales and Northern Ireland. To see what’s available in your preferred location, simply head to our Hire Page and enter your chosen pick-up location ...
Child Car Seats / Isofix
Some of our campervans are fitted with ISOFIX points, making them suitable for use with compatible child car seats. If this is important for your trip, you can use the ISOFIX filter on the hire page to easily find campervans that offer this feature. ...
Left hand drive campervans
We currently have one left hand drive campervan available for hire - Olive. You can view full details of Olive here.
Can I travel to Europe in a Quirky Camper?
That depends. Most vehicles can be taken outside the UK others can’t. Please use the EU friendly filter to view the full range of those with international travel allowed. For those that are; breakdown and insurance for European travel are included in ...
Long Term Hire
If you’re planning a longer trip, we’ve got you covered. Discounts are automatically applied to long term bookings where the campervan is opted in. To explore all campervans offering enhanced long term discounts, visit our Long Term Discounts page ...
How to use a Gift Voucher
Your adventure starts here! If you’ve received a Quirky Campers Gift Voucher, you’re free to choose your dates and the campervan that suits you best, whenever you’re ready. Simply browse our campervans for hire and book when it works for you. The ...
How do I raise a complaint?
We hope your campervan adventure goes as smoothly as possible, but we understand that sometimes things don't go to plan. If something doesn't go as expected during your hire, please raise it with the campervan owner as soon as possible so they can ...
Campervan Collection & Return Times
Hire costs are based on 24-hour periods. If you need a little extra flexibility, additional hours can be added where available at a cost of £12.50 per hour. You can add extra hours during checkout by selecting the Extra Hours option within the Add ...
Excess Reimbursement Policy
UK and EU residents can opt to take out an excess reimbursement policy here through our recommended third party provider enabling you to claim the excess back in the event of an accident minus £100.
Advance Bookings (2027 onwards)
We completely understand wanting to get organised early, but at this stage we’d recommend holding off until around summer 2026 before making a booking for 2027. Most of our campervan owners open their calendars around 12 months in advance, and by ...
Excess in the event of damage
The driver will be liable for the excess in the event of any damage to the vehicle. Anything beyond that is covered by the insurance where a claim can be made. The driver is responsible for getting the contact details of any third parties involved. ...
How to use Gift Vouchers
Your Gift Voucher will be linked to your email in our booking system so all you need to do is make a new booking directly on the website, as you normally would, with your details (name and email address the Gift Voucher is attached to) You do not ...
Gift Vouchers
Give the gift of adventure! ?✨ We offer digital gift vouchers that can be used towards any campervan hire on our website - a perfect present for birthdays, anniversaries or anyone who loves the idea of a road trip. You can choose the voucher amount ...
Festival Friendly Campervans
We have a wide range of festival-friendly campervans, perfect for event camping. To find these easily, just use the ‘Festival Friendly’ filter when searching on our website. This will show you all campervans whose owners are happy for their vans to ...
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