If the campervan breaks down while you’re on your trip, please follow the steps below so we can help get things resolved as quickly as possible.

Pull over safely, switch on your hazard lights and follow standard roadside safety guidance.

2. Contact the owner immediately

Let them know what has happened. The owner is responsible for the vehicle and will advise you on the next steps.

3. Use the breakdown cover provided

All campervans must have valid breakdown cover in place. The details will have been provided at handover or detailed in the campervan handbook. Please follow the instructions given by the breakdown provider. Please do not arrange independent repairs without the owner’s agreement (unless it is an emergency and you’ve been unable to reach them), as this may affect reimbursement.

If the issue is significantly impacting your trip, please contact us during your hire period so we can assist.

What if my trip is cut short?

If the mechanical issue cannot be resolved and you are unable to continue your trip, please contact the owner during the hire period before deciding to return the campervan early.

Where a breakdown results in your trip ending early due to a genuine mechanical fault (and the correct procedures have been followed), a refund would normally be due for any unused nights.

Each situation is reviewed based on:

• Whether the issue was mechanical and outside of your control
• Whether the owner and breakdown provider were contacted promptly
• Whether the vehicle was deemed roadworthy
• Whether the issue significantly prevented use of the campervan

Our team will review the details and work to ensure a fair outcome in line with our Booking Conditions.

What if I continued using the campervan?

If a mechanical issue arises but the vehicle remains roadworthy and you choose to continue your trip without reporting it promptly, this may affect your eligibility for a refund.

It’s important that:

• The owner is informed as soon as the issue occurs
• You follow the owner’s guidance
• You contact us during the hire period if the issue is significantly impacting your trip

If you continue using the campervan without giving the owner the opportunity to resolve the problem, or if you complete the trip without raising the issue at the time, this may be considered acceptance of the vehicle’s condition.

Refunds are typically only considered where the issue was reported promptly and significantly prevented you from using the campervan as intended.

Reporting issues as soon as they arise gives the best chance of resolving them quickly and minimising disruption to your trip.