Excess Reimbursement Policy
UK and EU residents can opt to take out an excess reimbursement policy here through our recommended third party provider enabling you to claim the excess back in the event of an accident minus £100.
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Excess in the event of damage
The driver will be liable for the excess in the event of any damage to the vehicle. Anything beyond that is covered by the insurance where a claim can be made. The driver is responsible for getting the contact details of any third parties involved. ...
What is the cancellation policy?
Our cancellation policy is designed to be simple and transparent. If you decide to cancel your booking: • Within 24 hours of booking (and your trip is more than 30 days away), you’ll receive a full refund under the cooling-off period. • After 24 ...
Do I Need to Clean the Campervan Before Returning It?
Under our Booking Conditions, the campervan should be returned in the same clean condition as at the start of your hire. This means giving the interior a basic tidy before handing it back - wiping surfaces, sweeping out any excess dirt or sand, and ...
Insurance Documentation / Criteria
All drivers need to be able to provide the below criteria to be covered to drive : Be aged between 23 and 75 Hold a full valid Driving Licence for a minimum of 2 years with no more than 6 points and/or 2 offences. (UK, EU, AU, NZ CA licences are all ...