Excess Reimbursement Policy

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• Can I reduce the excess? Customer Excess Insurance - Questor

  UK and EU residents can opt to take out an excess reimbursement policy through our recommended third party provider Questor enabling them to claim the excess back in the event of an accident minus £100. We do recommend renters also take out their own ...

• Excess in the event of damage

  The driver will be liable for the excess in the event of any damage to the vehicle. Anything beyond that is covered by the insurance where a claim can be made. The driver is responsible for getting the contact details of any third parties involved. ...

• What is the cancellation policy?

  Our cancellation policy is designed to be simple and transparent. If you decide to cancel your booking: • Within 24 hours of booking (and your trip is more than 30 days away), you’ll receive a full refund under the cooling-off period. • After 24 ...

• How does a customer make a claim with their excess insurer?

  In order to make a claim with your excess insurer (usually Questor), you will need: A quote or invoice showing the cost of repairs. A copy of the driver hire form. Proof on a bank statement that you have been charged by Quirky Campers. You can make a ...

• Do I Need to Clean the Campervan Before Returning It?

  Under our Booking Conditions, the campervan should be returned in the same clean condition as at the start of your hire. This means giving the interior a basic tidy before handing it back - wiping surfaces, sweeping out any excess dirt or sand, and ...