Each booking is subject to a security deposit of £500.00. Two days prior to the booking start date a hold will be placed on your nominated card for this amount.
If you’d like to use a different card for the security deposit, you’re very welcome to update your payment details before the hold is applied.
This will be released 1 week after the booking end date, providing the vehicle is returned safely and in the same condition as it was at the start of the booking.
The release of your security deposit can sometimes be a bit tricky to spot. The deposit is not a charge on your account, but rather a hold or 'pending transaction'. After your trip, and once the owner is happy to release the deposit, the hold is dropped and the pending transaction disappears from your statement. This does not appear as a refund, you will just not be able to see the pending transaction anymore.
Related Articles
Deposit and Payment Schedule for Your Booking
To secure your campervan, you’ll pay a booking deposit of 20% of the hire cost. The remaining balance is then due 30 days before your trip. If your booking is made less than 30 days before departure, the full hire amount will be taken at the time of ...
Do I Need to Clean the Campervan Before Returning It?
Under our Booking Conditions, the campervan should be returned in the same clean condition as at the start of your hire. This means giving the interior a basic tidy before handing it back - wiping surfaces, sweeping out any excess dirt or sand, and ...
What is the cancellation policy?
Our cancellation policy is designed to be simple and transparent. If you decide to cancel your booking: • Within 24 hours of booking (and your trip is more than 30 days away), you’ll receive a full refund under the cooling-off period. • After 24 ...
How to use Gift Vouchers
Your Gift Voucher will be linked to your email in our booking system so all you need to do is make a new booking directly on the website, as you normally would, with your details (name and email address the Gift Voucher is attached to) You do not ...
Parking arrangements for your own car
Parking arrangements vary for each campervan, as every owner has different facilities available. You’ll find the specific parking information for each van in the ‘About the Campervan’ section on its listing, under the header ‘Parking’. This will ...