Do I have to allow pets in my van?
No, as long as you do not tick the ‘pet-friendly’ box in Wheelbase for your campervan’s listing, your van will not be included in our pet-friendly collection.
That being said, if you are looking for a way to boost occupancy, allowing pets in your campervan is a great way to do this, as campervan lovers and pet owners seem to go hand in hand!
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Delisting/Unpublishing van: Step by step
Van Removal Stage One Go to Wheelbase Search for the van Select the down arrow next to “Edit” “Unpublish” Change Name to EX- (Only if they have no more bookings and owner payments are all settled) Go to the “Details” tab Change the van name to “EX- ...
Owner concerned with low occupancy
If an owner is concerned about their number of bookings check these things and if any apply send them the feedback. -Not festival friendly Being festival friendly widens the audience that may like to book. Possibly consider being festival friendly ...
Where can I update my van details?
To make changes to your vans website listing please do this via your Wheelbase login. Visit the Campervan Details Dashboard to update your: Bank details Insurance & Breakdown Cover MOT Gas Weight Opt in or out of Discounts Custom van features ...
What do I do when my van breaks down?
Make sure the customer is parked safely and advise them to contact breakdown assistance (please keep roadside assistance info in your glovebox. Contact QC to give us a heads up in case your customer will need another campervan. If the van cannot be ...
Do I have to be present when the customer drops back the van?
Ultimately, this is your decision but we would strongly recommend you be there to inspect your campervan when a customer drops it back. If your van is damaged and you are not present with the customer when you spot it, it is extremely difficult to ...