What is the cancellation policy?
Our cancellation policy is designed to be simple and transparent. If you decide to cancel your booking:
• Within 24 hours of booking (and your trip is more than 30 days away), you’ll receive a full refund under the cooling-off period.
• After 24 hours, the 20% deposit is non-refundable.
• If you cancel within 30 days of your hire, the full booking fee is non-refundable.
If your campervan becomes unavailable due to a mechanical failure before your trip, we’ll try to find an alternative. If that isn’t possible, you’ll receive a full refund.
Related Articles
Excess Reimbursement Policy
UK and EU residents can opt to take out an excess reimbursement policy here through our recommended third party provider enabling you to claim the excess back in the event of an accident minus £100.
Excess in the event of damage
The driver will be liable for the excess in the event of any damage to the vehicle. Anything beyond that is covered by the insurance where a claim can be made. The driver is responsible for getting the contact details of any third parties involved. ...