Penalty Charge Notices (PCN's)
If a PCN is issued during your hire, for example; for parking or entering a restricted zone - you’ll be responsible for paying it. PCNs are issued to the registered keeper of the vehicle, which is the campervan owner, so the notice will go directly to them. The owner will then contact you with the details so you can arrange prompt payment. We always recommend double checking local parking rules and road signage to avoid unexpected charges during your trip.
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Hiring out Category S and N Campervans
We can cover Cat N & Cat S vehicles to list for hire, however, we will need to refer them to the insurers before cover is placed. Typically, where a vehicle has been declared a Cat N or Cat S write off, the insurers will request that the vehicle has ...
What do I do if there’s a problem during my trip?
If something in the campervan stops working during your trip, please contact the owner straight away. Owners must be given the opportunity to resolve any issues while you’re on hire. In many cases, they may be able to talk you through a quick fix or ...
Fuel
When you collect your campervan, the fuel level will be shown to you during the handover. Under our Booking Conditions, the campervan must be returned with the same fuel level it had at the start of your hire. If it’s returned with less, the owner ...
Why has my payment failed?
A payment can fail for a few common reasons: Insufficient funds available Incorrect or expired card details Your bank declining the transaction If your balance payment is due and the automatic charge fails, we recommend contacting your bank first to ...
Pet Friendly Campervans - Can I bring my dog, cat or lizard?
Many of our campervans are pet friendly, so you’re very welcome to bring your dog along on your adventure. Just use the Pet Friendly filter when searching to see all vans that allow dogs. Each owner sets their own rules, so some may charge a small ...