My customers licence does not match their proofs of address.
That's no problem. They will just need to go on the DVLA website to update their licence address. Once they have done this, they need to take a screenshot of the process completed. They will need to retain the physical copy of their drivers licence with their old address, while they wait for their new licence to arrive.
They will then need to send you the screenshot, along with 2 proofs of address, and a copy of your old licence to you.
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