Additional hours: Response to owners as to why they are not added automatically
Unfortunately the system doesn't add the extra hour charges automatically so we have tried to spell it out to the customer in the booking process that extra hours are chargeable and at the owner's discretion.
There is a compulsory tick box at the checkout which states:
"I understand that the hire charge is per 24 hour period. If I have selected a later drop off than pick up then I will be charged accordingly. The extra charge is £12.50 per hour and will be added on to the total below" Customers cannot proceed to book without ticking this.
It is the owners responsibility to check the times of each booking as they come in and to add the charge for the extra hours. E.g if they select pick up 9am and drop off 5pm this will be 8 extra hours = £100. If you are unsure how to add the extra charges please email
bookings@quirkycampers.co.uk and we will add the extra charge for you.
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