Star Owner Criteria

Star Owner Criteria

Quirky Campers has a fantastic reputation for excellent customer service and we want to celebrate the Campervan Owners that are not only the most popular but are also giving their customers the best experience and the best service. 


How it works

Every quarter, we evaluate your performance over the past 12 months for all the vehicles you manage. Each quarterly assessment is a 5-day period beginning on:

  • 1 January

  • 1 April

  • 1 July

  • 1 October

If you meet the Star Owner requirements by the assessment date, you will automatically be awarded Star Owner status – no need to apply. We will notify you of your status at the end of each assessment period if it changes. It may take up to 1 week for your status to be updated.

What are the advantages?

At present, the primary advantage is a reduction in the agency fee percentage from 21% to:

  • 1 vehicle - 20%

  • 2 vehicles - 19%

  • 3 vehicles - 18%

This equates to a saving of between £100 and £600 per vehicle per year based on 2023 income figures


Requirements

To qualify, you and your vehicles need to have met the following criteria:


  • Self managing complaints - We would require Star Owners to resolve any issues with their bookings where possible, where Quirky Campers would arbitrate on no more than 1 official complaint in any 12 month period per vehicle. 

  • Excellent reviews - You would need to receive a 4.8 star average for reviews across all vehicles in any 12 month period. 

  • Professional Photos - Star owners must have professional photos for each vehicle listed for hire, to the standard of our photo specification

  • Maintain 75 nights occupancy in the last 12 months (Excludes F&F bookings) 

  • Learning from issues - Star owners would need to have shown instances where they have learned from mistakes or issues. This would include responses to feedback from customers, or the Quirky Team. 

  • Maximum of 1 ‘Owner Fault’ cancelation per vehicle - This includes breakdowns, own or family/friends accidents and other reasons. This does not include customer cancellations and customer accidents, and will be examined on case by case basis.

  • Follow recommended seasonal pricing set by Quirky Team

  • Remain professional and polite with customers and Quirky Team at all times




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