Security deposit reauthorisation after 30 days: Template to customer

Security deposit reauthorisation after 30 days: Template to customer

Hi XXXX I hope this finds you well. I just had a look into this, and I can see that this additional charge of £500 is your security deposit hold, that was reauthorised today. The reason why it was reauthorised today is because our payment processor can only place a hold or 'pending transaction' on your payment card for 30 days. After the 30 days, our payment processor needs to drop the hold, and reauthorise it, to continue keeping your £500 security deposit on hold. So the original security deposit authorised on the XXXX of XXXX was dropped, and a new one reauthorised. I hope this helps, please let us know if you have any further questions All the best

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