'Waiting on Renter' Booking Request: Email template to owners

'Waiting on Renter' Booking Request: Email template to owners

Don't worry you haven't missed out on these bookings listed in your pending requests. This is a bit of a quirk with Wheelbase where the requests that say 'Waiting on Renter' essentially mean that a customer has started making a request, however decided against it before entering their card details. 

You will know this if you click into an individual booking and it say 'Resend Quote' instead of 'Send Quote'. If it says 'Resend Quote' it means you have already approved the request, but the customer has not decided to proceed with the booking.

For the customers that did not add their bank details, you would not have received any notification to approve their request, as Wheelbase recognised this as abandoned checkout. 


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